RichPen USA Support

Precision Support. Clear Answers.

リッチペン サポート

Connect with RichPen USA for product guidance, compatibility assistance, order support, and business inquiries.

Tell us what you need help with and include the relevant product model, part information, or order details. Clear information helps our team review your request and provide the appropriate next step.

Send a Message Explore Support Options

RichPen USA is operated by TIUS Corp. Official business operations, customer communication, and legal company information are managed by TIUS Corp.

Contact Information & Support

Help Us Understand Your Request.

Providing the correct product, part, or order information helps the RichPen USA team review your message and direct it to the appropriate support category.

Before submitting the contact form, review the guidance below and prepare any model names, part references, order details, or supporting images relevant to your request.

Product Support

Airbrush Selection & Product Guidance

Use this category for questions about RichPen airbrush models, intended uses, product differences, included components, and general product selection.

Please include:
  • RichPen model or series being considered
  • Intended application or type of artwork
  • Relevant nozzle or feed preference
Contact Product Support CATEGORY / PRODUCT

Parts Support

Replacement Parts & Compatibility

Use this category when identifying a needle, nozzle, seal, valve, lever, cup, or other replacement component for a RichPen airbrush.

Please include:
  • Complete airbrush model and series
  • Part name, SKU, or visible reference
  • Clear photo of the existing component
Browse RichPen Parts CATEGORY / COMPATIBILITY

Order Assistance

Existing Orders & Purchase Questions

Use this category for questions involving an existing RichPen USA order, purchased item, shipment concern, or post-purchase support request.

Please include:
  • Order number when available
  • Email address used for the order
  • Product name and clear description
Contact Order Support CATEGORY / ORDER

Business Inquiry

Dealer, Company & Official Information

Use the dedicated dealer program for wholesale applications. Official company, business verification, and legal-document inquiries are handled through TIUS Corp.

Choose the correct route:
  • Dealer applicants: dealer application page
  • Existing business partners: contact form
  • Legal company information: TIUS Corp
View Dealer Program CATEGORY / BUSINESS

What Happens Next

A clear support-review process.

Requests are reviewed according to their category and the information provided. The team may request additional details before confirming the appropriate next step.

01

Submit

Send your message

Complete the contact form and select the category that best matches your request.
02

Review

Information is evaluated

The team reviews the product, part, order, or business information included in your submission.
03

Clarify

More details may be requested

Additional photos, model references, purchase details, or other information may be needed.
04

Respond

Appropriate guidance is provided

The team communicates the available information, resource, or next step related to your request.

Operating Company

RichPen USA is operated by TIUS Corp.

Customer and business communication is managed through the RichPen USA operation. Official business verification and legal company information are handled by TIUS Corp.

Ready to Contact RichPen USA?

Send the details of your product, part, order, or business inquiry.

Continue to Contact Form