RichPen USA Order Assistance
返品・キャンセルについて
Return eligibility and cancellation availability depend on the order status, product condition, product type, included packaging, and other order-specific details. Contact RichPen USA support before sending an item back or assuming an order can still be changed.
Keep the product, accessories, documentation, and original packaging together while the request is being reviewed.
RichPen USA is operated by TIUS Corp. Order communication and customer-support requests are managed through the RichPen USA operation.
Return Review
Request Instructions
Order Status
Return Eligibility
Return eligibility is determined using the order information, product condition, included components, packaging, product type, and other details connected to the request.
Contact RichPen USA support before sending an item back. A return should not be shipped until the request has been reviewed and applicable instructions have been provided.
Physical Review
The product should remain available for inspection and documentation while support evaluates the request.
Included Materials
The item, accessories, components, documentation, and included materials may all be relevant to the eligibility review.
Item Classification
Product category, configuration, customization, installation, and other item-specific details may affect the review.
Purchase Reference
Support uses the order record and customer-provided information to understand the request and determine the next step.
Eligibility Review Guide
Provide the order number and the customer email used at checkout.
Include the exact product, model, part, or selected configuration.
Describe what happened and when the concern was first noticed.
Keep the item, accessories, documents, and packaging together.
Do not send the product until support provides the next steps.
Keep Original Materials
Avoid Unapproved Returns
Provide Clear Evidence
Return Eligibility Question?
Next: Return Instructions
Return Process
Contact RichPen USA support before sending a product back. The order, item, concern, and available supporting information should be reviewed before return instructions are provided.
The next step may differ according to the product, order status, condition, included materials, destination, and details connected to the request.
Start the Request
Submit the order and product information needed for support to identify the purchase and understand the concern.
Eligibility Evaluation
Support may evaluate the order record, item condition, product type, included materials, packaging, and supporting evidence.
Product Preparation
When return instructions are provided, prepare the product and included materials according to the communicated directions.
Request Progress
Retain relevant order, support, shipment, and documentation details while the request remains under review.
Return Request Journey
The customer provides the order and concern details.
The purchase and item involved are identified.
Condition, completeness, product type, and evidence may be checked.
The applicable next step is communicated to the customer.
Further review or communication continues as applicable.
Protect the Product
Do Not Return Without Review
Keep Documentation
Start a Return Request
Next: Order Status
Cancellations & Order Changes
Cancellation and order-change requests depend on the current stage of the order. A request may no longer be available after review, preparation, fulfillment, or shipping activity has started.
Contact RichPen USA support as soon as an issue is discovered. Submitting a request does not guarantee that the order can be cancelled or modified.
Order Cancellation
Contact support as soon as possible and provide the exact order information connected to the cancellation request.
Destination Details
Address corrections or changes may not be possible after order preparation or shipping processing begins.
Product Selection
Requests to add, remove, replace, or change an item may depend on order status, inventory, pricing, and fulfillment activity.
Customer Information
Contact support when the email address, telephone number, recipient name, or other order information needs correction.
Request Guide
Provide the exact reference connected to the purchase.
Use the email address entered during checkout.
State whether you need a cancellation, correction, or modification.
Include the accurate replacement details when requesting a change.
Wait for confirmation before assuming the request was completed.
Contact Support Early
No Automatic Cancellation
Shipped Orders
Cancellation or Change Request
Next: Refund & Support Information
Order Processing & Delivery
After an order is submitted, its information moves through review, preparation, shipping-service handoff, and delivery-progress stages.
The exact timing of each stage may vary according to the order, product availability, destination, address information, payment review, and circumstances affecting fulfillment or delivery.
Order Received
Submitted order information may be reviewed for completeness, payment status, product availability, destination details, and other information necessary for fulfillment.
Fulfillment Stage
Products and shipment information are prepared according to the confirmed order details before carrier handoff.
Shipment Transfer
Once preparation is completed, the shipment is transferred to the applicable shipping service for transit.
Shipment Progress
Available tracking information may be used to follow shipment movement and the latest delivery-related status.
Order Journey
The order and customer-provided information are recorded.
Order, payment, address, and availability details may be checked.
Products and shipment information are prepared for dispatch.
The completed shipment is transferred for delivery transit.
Available tracking provides the latest shipment status.
Address or Order Changes
Processing Variations
Delivery Progress
Order Communication
Next: Shipping Support
