RichPen USA Product Support
保証と製品サポート
Warranty support begins with a review of the product, purchase information, condition, usage, maintenance history, and the details connected to the concern. Contact RichPen USA before sending a product or part for inspection.
Keep the product, accessories, packaging, documentation, and order information available while the concern is being reviewed.
RichPen USA is operated by TIUS Corp. Warranty and product-support requests are reviewed through the RichPen USA operation.
Coverage Review
Review Limitations
Claim Guidance
Support Preparation
Warranty Coverage
Warranty review may consider whether the concern relates to materials, workmanship, manufacturing, assembly, or another product-specific condition.
The available outcome depends on the reviewed facts and should not be assumed before support confirms eligibility.
Review Area
Support may evaluate whether the concern appears connected to product materials, assembly, or manufacturing.
Product History
Cleaning methods, maintenance activity, compatible materials, pressure, and product handling may be relevant.
Purchase Reference
The order reference and customer information help support identify the product and purchase record.
Support Review
After review, support communicates the applicable direction based on the product and concern.
Next: Review Limitations
What May Not Be Covered
Warranty review may distinguish product-related concerns from wear, maintenance issues, misuse, incompatible materials, accidental damage, alteration, or other non-manufacturing causes.
The examples below are general review considerations and do not replace the product-specific outcome communicated by support.
Normal Use
Physical Damage
Product Handling
Compatibility
Product Changes
External Conditions
Important Review Note
Next: Claim Guidance
Warranty Claim Process
Contact RichPen USA support before sending any product or part. The request should first be identified, documented, and reviewed.
The next step may vary according to the product, concern, location, available evidence, and information connected to the purchase.
Start the Request
Document the Concern
Support Review
Follow the Direction
Claim Preparation Guide
Provide the order number and customer email used for the purchase.
Identify the model, part, size, configuration, or variant involved.
Explain what happened, when it began, and what behavior is visible.
Include clear photographs or video when they help explain the issue.
Describe use, cleaning, maintenance, materials, pressure, and prior adjustments.
Next: Support Preparation
Claim Information & Support
Accurate product, purchase, and concern details help support understand the request and determine the appropriate review path.
Keep relevant communication and documentation available until the concern is resolved or the reviewed outcome has been communicated.
Provide the exact reference associated with the purchase.
Use the email address connected to the order.
Identify the exact product, model, configuration, or component.
Explain the symptoms, visible condition, and when the concern began.
Show the product, affected area, packaging, and behavior when relevant.
Describe materials used, pressure, cleaning, maintenance, and prior adjustments.
Do Not Ship Without Instructions
Keep All Materials Together
Keep Communication Available
RichPen USA Warranty Support
Warranty & Product Support
